Privacy Policy

1. Introduction

The privacy of our customers and any information they provide us is of paramount importance to Timeless Moments Ltd. We collect personal data and anonymous data from our website visitors, as explained below.

Personal data is information you provide to us directly, such as your email address. Anonymous data is collected by our service provider and includes general statistics, such as how many pages of our website are visited on average.

Our main reason for collecting data is to carry out our normal business services and to understand how our services should continue to evolve to best suit the needs of our customers. From time to time, we may change some details in our privacy policy; you may want to review these details for your information.

2. Held Information

Information about your visits: Timeless Moments may automatically gather data regarding your visit to our site—for example, which pages you looked at, what kind of browser you use, and your operating system (such as Windows, macOS, or mobile platforms). This information is used for technical analytics and does not identify you as an individual.

Personal details: When you provide your personal details (such as your name, address, and contact details) as part of any registration or online form, we collect these details to provide services, contact you regarding your order, or resolve any issues you may experience. We may also ask for personal details at other times, such as for market research, but providing this data is generally optional.

Your personal information may be obtained via:

• Online registration or web forms

• E-mail or telephone correspondence

• Dealing with a customer service representative

• Automatically by your internet browser (for technical functionality)

• Customer agreements and postal correspondence

Cookies: We employ basic cookies to record visitor numbers and to prevent you from having to click on the cookie banner each time you visit. If you do not interact with the cookie banner, no non-essential cookies are placed on your device to the best of our knowledge.

Advertising: We do not collect personally identifiable information for advertising purposes. We only use anonymous information about your browsing to measure our performance on search engines. Our internet service provider is Ionos (www.ionos.co.uk); any information they collect is additional to this policy and independent of Timeless Moments Ltd.

Third-Party Links: Our site may link to other websites. Please be aware that we are not responsible for the data policies, content, or security of these external sites.

3. What Does Timeless Moments Do With Your Personal Information?

We use the data held to maintain our customer database and ensure we can fulfill your orders effectively. Timeless Moments does not supply aggregate reports or personal data to any third-party organizations for marketing purposes.

4. Who Else Gets To See Your Information?

We will not pass on your personal information to third parties except in accordance with your specific consent, at your request, or where we are required by law to disclose that information.

5. Your Rights and Choices

In accordance with UK data protection laws, you have the right to:

• Object to your details being used for direct marketing.

• Request Access to the personal data we hold about you.

• Request Deletion (the "Right to be Forgotten") of your personal data from our systems.

If you wish to exercise these rights, please email unsubscribe@timeless-moments.co.uk or write to: Unsubscribe Me, 7 Thistle Road, Ilkeston, Derbyshire, DE7 4SA.

6. Protecting Children's Privacy

Safeguarding the personal information of children is of paramount concern to Timeless Moments Ltd. As parents ourselves, we have written this policy with the standards we would expect from a company handling images of our own children.

Children should always ask a parent or guardian for permission before sending personal information online. For images of individuals under the age of 18, you must be the parent or legal guardian. If we cannot verify your status, we may not accept your order. We will request that a parent or guardian authorize any order involving minors.

If you have reason to doubt the integrity of our policy, we welcome you to visit our premises and see our operation. We will give you full access to relevant files, provided we can verify a genuine reason for the request. Any person submitting images or film portraying children in an abusive, illegal, or indecent manner will be reported to the police immediately and without warning.

7. Looking After Your Data

Timeless Moments is committed to data security. We have implemented technical and operational measures to ensure your personal information is held within secure environments. While we take every step to guard against unauthorized access or loss, no online transmission can be guaranteed as 100% secure.

8. When the Policy Does Not Apply

If you choose to place personal details on public services (such as bulletin boards or public social profiles), that data is not covered by this privacy policy. We advise all customers to be cautious when sharing contact information on the open web.

9. Discreet Approach

At Timeless Moments Ltd, we understand that when you hand over a box of old films or tapes, you are trusting us with your family history. Sometimes, these collections contain footage intended for your eyes only.

• Professional Boundaries: We treat every frame of film with the same clinical discretion as a doctor or solicitor.

• The "Intimate Content" Protocol: If we encounter footage of a highly personal or intimate nature, our standard policy is to stop the transfer immediately. We will label the media as "Private" and return it to you safely without creating a digital copy, unless you have explicitly requested otherwise on your order form.

• No Judgement, Total Privacy: We recognize that after 20 or 30 years, it is easy to forget exactly what is on every tape. Our goal is to protect you from embarrassment and ensure your memories are preserved exactly how you want them.

10. Contacting Us

If you have any questions or concerns, please write to us: Timeless Moments Limited 7 Thistle Road, Ilkeston, Derbyshire, DE7 4SA, United Kingdom.

11. Information Commissioner

To learn more about your rights regarding personal data, you can contact the Information Commissioner’s Office (ICO) at 0303 123 1113 or visit www.ico.org.uk.

(Version: May 2007 to February 2026)

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