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Privacy policy

1. Introduction

The privacy of our customers and any information they provide us is of paramount importance to Timeless Moments Ltd. We collect personal data and anonymous data from our website visitors and these ideas are explained below.

Personal data is data that you provide to us directly such as your email address, anonymous data is collected by our service provider such as how many pages of our website are visited on average.

Our main reason for collecting data is so that we can carry out our normal business services to our customers and in order to understand how our website and services should continue to evolve to best suit the needs of our customers.

From time to time we may change some of the details in our privacy policy, you may want to review these details for your information.

2. Held Information.

Information about your visits to our services:
Timeless Moments may automatically gather data regarding your visit to our site, for example, which pages you looked at, what kind of browser you use and which version of Windows. However none of that information can identify you as an individual or your location. We do not obtain your IP address.

Personal details:
When you provide your personal details (such as your name, address and contact details) as part of any registration or online form, we collect these personal details. This information will enable us to contact you, for example, to provide further information in relation to Timeless Moments's products and services, to get your feedback on your online experiences and/or to find out if you experienced any problems using or completing any registration or online form.

We may also ask you for personal details at other times, for example, if we run a market research questionnaire, competition, sweepstakes or promotion. However, the majority of this data collection is not compulsory.

Your personal information may be obtained in any of the following ways:
Online registration
Online forms from time to time
By e-mail or telephone
When dealing with an Timeless Moments customer services representative
Automatically by your internet browser
On Customer agreements
By post


Use of Cookies on our site
Timeless Moments employs basic cookies to record visitor numbers and to prevent you from having to click on the cookie banner each time you visit the website. If you do not click on the cookie banner then no cookies are placed on your device to the best of our knowledge.

Timeless Moments does not collect personal identifiable information (such as name, address, phone number and email address) that may be used to identify Timeless Moments users. Only anonymous information about your Internet browser and Web surfing is collected and used to measure our performance on search engines and the internet in general. Our internet service provider is , any information 1&1 collect is additional to this privacy policy and completely unconnected to Timeless Moments Ltd.

What happens if I use a link from this site to another site?
Please be aware that our site may provide access to other web sites by linking to them. We are not responsible for the data policies (including data protection and cookies), content or security of these linked web sites.

Timeless Moments may ask you for information about your leisure interests and lifestyle. Again this is in an effort to provide a more personalised service for you and the greater the information we have the more able we are to do this.

3. What Does Timeless Moments Do With Your Personal Information?

Your Personal Information:
Timeless Moments will combine the different types of data held to create a profile for each user or customer. This helps us to maintain our customer database and to make sure that we are able to contact our customers when required.

Anonymous aggregate reports:
Timeless Moments does not supply aggregate reports to any third party organisations.

4. Who Else Gets To See your information?

We won't pass on your personal information to third parties except in accordance with your specific consent or at your request, or where we are required by law to disclose that information.
From time to time, Timeless Moments may also ask you questions about your tastes and preferences.

5. What choices do you have?

You have the right to object at any time to your personal details being used by us to send you direct marketing by post or to us contacting you by telephone, email, other electronic messaging services (such as text, voice, sound or image messages including automated calling systems) or fax for marketing or promotional purposes. If you decide that you do not want to hear from Timeless Moments in the future then please write or send an email to: Or by post to: Unsubscribe me, 7 Thistle Road, Ilkeston, Derbyshire, DE7 4SA making sure we have your name and address details.

6. Protecting Children's Privacy

Safeguarding the personal information of children is of paramount concern to Timeless Moments Ltd. As parents ourselves we have written this policy with what we would expect from a company we would send images of our children to.

Children should always ask a parent or guardian for permission before sending personal information to anyone online and, at Timeless Moments, we encourage parents and guardians to spend time online with their children. For images of children under the age of 18 you must declare or it must be obvious to us that you are the child or children’s parents or guardians. If we cannot be sure of your status we may not accept your order. Where Timeless Moments has reasons to believe that a user is under 18, we will request that a parent or guardian authorise the order and he or she must provide credible evidence that they are indeed the actual parent or guardian of the child.

Timeless Moments also endeavours not to share with third parties any personal information supplied by all users. In addition, Timeless Moments aims not to send direct email offers to users who indicate they are aged under 18. No information should be submitted to, or posted on, Timeless Moments services by visitors under the age of 18 without the consent of their parent or guardian.

If you have reason to doubt the integrity of our policy on children we would welcome you to visit our premises and see our operation. We will give you full access to computer files and hard files providing we can be sure that you have a genuine reason for the request.

Any person submitting images or film that portrays children in an abusive, illegal, indecent, or pornographic manner must surely know that we will contact the police immediately and without warning.

7. Looking After Your Data

Timeless Moments is committed to data security. We have implemented technical, managerial and operational security, rules, procedures and measures to ensure that your personal information is held within operating environments that are not available to the public. We take steps to guard against unauthorised access, improper use, alteration, destruction and accidental loss of personal data. This includes rules for all Timeless Moments staff with access to the servers or databases that hold your personal information. Although we make every effort to create a secure environment for your personal information, Timeless Moments cannot guarantee the safety of any personal information you transmit to Timeless Moments online.

8. When does the Timeless Moments privacy policy not apply?

If you place any of your personal details on any services we might develop for chat, bulletin boards, emails, your personal home page or public profile page or any other publicly accessible page, then under these circumstances data will not be covered by this privacy policy accept for minors under the age of 18 who will not be allowed to use these services.

Timeless Moments advises its customers to be cautious of providing their personal information, such as contact information like email address, postal address, telephone or name, to organisations on the open web. Customers are advised always to read a web site's privacy policy before submitting personal information.

9. Contacting Us

If you have any questions or concerns about our use of your personal information you should write to Timeless Moments Limited at the address below.

Timeless Moments Limited
7 Thistle Road
United Kingdom

10.Information Commissioner

If you want to learn more about your rights regarding personal data you should contact the Information Commissioner's office information line on 01625 545745 or visit their web site at

(Version: May 2007)

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