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TERMS AND CONDITIONS

Timeless Moments Limited

1. Definitions

TM means Timeless Moments Limited.

 

2. Agreement to Terms

2.1 By submitting your film, video footage, or other materials (e.g., copyright-free music), you agree to be bound by these terms and conditions.

2.2 TM reserves the right to revise these Terms and Conditions at any time. Changes are effective immediately upon being updated on our website.

2.3 These terms and conditions do not affect your statutory rights as a consumer.

 

3. Safety and Liability

3.1 All media provided will be held securely by TM in accordance with professional industry standards.

3.2 TM is not liable for any damage or malfunction of original source material that occurred prior to submission or is the result of natural degradation of aged film/tape.

3.3 Theft, Fire, and Accidental Damage: While we take every precaution to protect your irreplaceable memories, all businesses face risks. TM cannot be held liable for the loss or destruction of property due to fire, theft, or malicious damage while on our premises. Placing an order signifies your acceptance of this risk.

3.4 Inbound Transit: TM cannot accept responsibility for any material that does not arrive at our office. We strongly recommend using a "Tracked and Signed" service for all submissions.

 

4. Privacy and Confidentiality

4.1 TM operates in strict accordance with the Data Protection Act 2018 and UK GDPR.

4.2 To ensure maximum security, our primary post-production workstations are kept offline to prevent unauthorised access or hacking.

4.3 Data Retention: We keep a master copy of your project for 1 month after dispatch. After this window, all digital files (AVI, MP4, etc.) are deleted to protect your privacy. Please ensure you have backed up your files immediately upon receipt.

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5. Quality and Professional Standards

5.1 The quality of the digital transfer is directly dependent on the condition of the original format. TM will take all reasonable steps to ensure the highest possible image quality during the production process.

5.2 Sensitive Content Protocol: In line with our commitment to empathy and discretion, any footage identified as highly personal or intimate will be handled according to your selection on the order form. If no selection is made, our default "Standard Privacy" policy applies (material is returned untransferred and labelled "Private").

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6. Guarantee and Corrections

6.1 Our Errors: We guarantee our work against manufacturing or technical errors for 1 month from the date of dispatch. Please review your films immediately. Corrections requested after 1 month may incur a £25 fee to cover the time required to retrieve projects from deep archives.

6.2 Your Errors: For errors in customer-provided titles or instructions, a fee of 20% of the original project price applies for corrections within the first month.

6.3 Titling: As this is a bespoke, handmade service, we take great care with spelling. However, we cannot be held liable for errors resulting from illegible handwriting or foreign names. Serious errors will be rectified at the director’s discretion.

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7. Payment and Pricing

7.1 Payment is required once films have been captured and the final running time is confirmed. You will receive a quotation followed by an invoice once options are selected.

7.2 Methods: We accept Bank Transfer, Debit/Credit Cards via PayPal, and standard PayPal payments.

7.3 Surcharges: In accordance with UK law, we do not apply surcharges for credit or debit card payments.

7.4 Full payment must be settled prior to final rendering and dispatch.

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8. Indemnification and Legal Limitations

8.1 Copyright: Customers agree to indemnify TM against any charges due to copyright infringement of material supplied. We reserve the right to refuse copyrighted material without proof of ownership.

8.2 Prohibited Content: TM will not transfer material that is grossly violent, obscene, or portrays cruelty to animals (as per the Cinematograph Films (Animals) Act 1937).

8.3 Historical Footage: While we do not endorse the ideologies of past conflicts, we transfer war-era footage for its educational and historical importance.

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9. Shipping and Couriers

9.1 Outbound Transit: While TM uses reputable couriers, we cannot be held responsible for their errors, damage, or loss once a package has left our premises.

9.2 Replacement Policy: In the event of a lost return package, TM will provide replacement digital copies (Cloud, USB, or DVD) free of charge so your memories are not lost. However, claims for the loss of original physical media must be made directly with the courier.

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10. Marketing Usage

10.1 We may occasionally use short, anonymous clips of transferred footage on our website to showcase our quality. Footage handled under the Sensitive Content Protocol will never be used for marketing. If you prefer your footage not to be used, please notify us in writing.

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December 2007 - February 2026