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Thank you for your order - We have received your order form.


What Happens Next:

Note: If you are using a hotmail or gmail address, you need to add to your address book otherwise all our emails to you may go to your junk folder.

Courier Collection

If you have requested courier collection, we will call you shortly to arrange this. Please ensure you have the package packed securely and have the weight and dimensions of the package available. We will also need to know which day of the week you would like the courier to collect, this is usually Mon-Fri 9 am to 5:30 pm.


If you are shipping or delivering your films yourself then please go ahead and sort that out, we will match your order form with the package when it arrives, so ensure you put your name and address on a slip of paper inside the box.


On Arrival

When the package arrives at Timeless Moments we will email you to let you know it has arrived safely and let you know the expected lead time. If we have any questions after having seen the contents of your package we may query these by email or possibly call you to clarify.

Regarding payment, once the job is completed we will invoice you by email, most customers choose to pay by BACS but you can also pay by credit/debit card or PayPal, (note PayPal will add 4% to the invoice price, this is beyond our control).

Sit back and relax knowing that in a short time you will have your precious family memories safe forever in a modern digital format.

If you have any questions or worries, please call on

Freephone 0800 075 4064

to talk with our staff who will be delighted to put your mind at ease. 

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